FAQ’s

Have a question?

Let us answer all your wedding guest outfit questions and queries. Can’t find what you need? Contact us here!

  • Our dresses are only available from authorised John Charles stockists. Click to find your nearest store on our John Charles retailers page. If you are having difficulty finding a store in your area contact us at +44 (0)20 8888 8833 or e-mail contact@johncharles.co.uk

  • Please visit our Retailers page for a list of retailers near you. Alternatively, you can telephone John Charles Customer Services on +44 (0)20 8888 8833

  • Our outfits retail from approximately £499. Please contact your local retailer for more information.

  • If the store is not listed on our website as an official stockist or a member of the John Charles team has not informed you that they can officially sell the brand then they are not one of our legitimate stockists.

  • Telephone our customer service on +44 (0)20 8888 8833 or e-mail contact@johncharles.co.uk. We will then give you the relevant agents details

  • We create our own exclusive hats & fascinators for each collection. These unique pieces are designed in-house by the John Charles design team, using our exclusive signature fabrics.